Frequently Asked Questions
How much do managed IT services cost in Houston?
Pricing is a flat monthly rate based mainly on user and device count, plus factors like server workloads, locations and compliance needs. After a free assessment we give you one fixed number that includes monitoring, patching, helpdesk and response — no per-ticket billing.
What response time do you guarantee?
Under two hours, contractually — and in practice critical issues are usually engaged within minutes because monitoring alerts us before most clients notice. After-hours coverage is part of the plan, not an upsell.
We already have one IT person. Does an MSP still make sense?
Yes — that is our most common setup. We take monitoring, patching, backup verification and after-hours response, and your internal person keeps the business-specific systems. They stop drowning in maintenance and you gain 24/7 coverage without a second hire.
Can you manage offices in different cities?
Yes. We designed and documented matching office networks for a multi-city logistics company in Houston and Atlanta, managed centrally. Consistent standards across sites are what make multi-location IT cheap to support.
What happens during onboarding?
In the first weeks we document everything — network, credentials, vendors, licenses — deploy monitoring and endpoint protection, fix the urgent risks we find, and deliver a prioritized roadmap. You see exactly what you own and what state it is in, often for the first time.
What Flat-Rate Managed IT Actually Includes
Managed IT from Stratos Group replaces the break-fix cycle — where you pay someone to show up after things fail — with a flat monthly fee that covers 24/7 monitoring, patching, endpoint protection, unlimited helpdesk and a guaranteed sub-2-hour response. The rate is set after we review your environment, and it does not creep upward every time you open a ticket. For a Houston small business, that predictability is usually the whole point: IT becomes a line item you can budget, not a surprise.
Onboarding is where most MSP relationships succeed or fail, so ours is methodical: we document your network, credentials, vendors and licenses in the first weeks, fix the risks that monitoring exposes, and give you a technology roadmap you can actually act on. You get one bilingual point of contact — the same team that may have already installed your cabling, cameras or phones.
Is an MSP Right for a 10–100 Person Business?
If you have no internal IT, we are your IT department. If you have one overloaded technician, we take the monitoring, patching and after-hours load so they can focus on your business systems. The economics work because problems get caught before they become outages: a failing disk, an expiring certificate, a backup that silently stopped running. Houston businesses in Sugar Land, Pearland and The Woodlands run on us precisely because nobody notices the infrastructure anymore.
What Determines Your Monthly Rate
User and device count set the baseline. From there: number of locations, servers and cloud workloads under management, compliance requirements, backup volume and how much legacy hardware we inherit. Multi-site businesses are our specialty — we built and documented identical office networks for a multi-city logistics company in Houston and Atlanta so their staff get the same experience in both cities, managed remotely from one place. For a Houston medical diagnostics facility, management had to respect healthcare workflows from day one.
Service Areas
We deliver managed IT services across the Houston metro from Katy — including Houston, Sugar Land, Pearland, The Woodlands, Cypress, Spring and Conroe — with on-site response when remote resolution is not enough, and multi-site coverage for businesses with offices beyond Texas.
